Frequently Asked Questions
Everything you need to know about your Riff Raff Baby AU order.
How long will it take for my order to arrive?
We process all orders within 1-2 business days. Standard shipping within Australia typically takes 3-7 business days, while Express shipping usually arrives within 1-3 business days depending on your location.
What is your return policy for baby apparel and sleep toys?
We offer a 14-day return policy for unused items in their original packaging. For hygiene reasons, garments must be unworn and unwashed with tags attached. Please contact our support team to initiate a return.
Are your fabrics safe for sensitive newborn skin?
Absolutely. We prioritize high-quality, breathable, and hypoallergenic materials. Our fabrics are tested to ensure they are soft, durable, and safe for babies with sensitive skin or allergies.
Do you offer international shipping outside of Australia?
Yes, we ship to select international destinations including New Zealand, the US, and the UK. Shipping costs and delivery timeframes will be calculated at checkout based on your specific region.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options including Afterpay and ZipPay for your convenience.
How do I care for my Riff Raff products to ensure they last?
To maintain the quality of our garments and sleep aids, we recommend a cold gentle machine wash in a laundry bag and line drying in the shade. Avoid bleach and tumble drying to prevent shrinkage.